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GOLLE IT

Your software boutique from Frankfurt. For over 16 years, we've been building Shopware plugins, apps, and web platforms for mid-market businesses.

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60385 Frankfurt am Main
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Made with precision in Frankfurt|GDPR compliant
AI Agents · RAG · Computer Vision · Process Automation

AI Solutions & AI Agents for Your Business.

We build AI agents, RAG systems, and Computer Vision solutions that work autonomously: not just respond. Available 24/7, GDPR-compliant, integrable with 2,000+ business tools, with measurable ROI from day one.

Request a ConsultationView Portfolio
Free initial consultation Response within 24h Made in Frankfurt
AI Solutions & AI Agents
2,000+
Integrable Business Tools
< 2%
Hallucination Rate (RAG)
60–80%
API Cost Savings
4–6 Weeks
To First PoC

Why Now Is the Right Time for AI

Routine Tasks Eat Your Time

Order processing, customer emails, reporting, CRM maintenance, your best people spend hours on tasks that require no strategic thinking. AI agents handle this work reliably, around the clock.

Scale Without More Headcount

You want to grow, but every new task requires a new hire? AI agents scale with you, no salary, vacation, or sick days. More output with the same team.

GDPR Uncertainty Slows You Down

Which AI model can I use? Where is data processed? We rely on European models like Mistral, on-premise options, and clear data protection documentation, so you can start with confidence.

Step 1
Start with the AI Potential Workshop

In a structured workshop day, we analyze your processes and create your prioritized AI roadmap — incl. top 3 use cases and effort estimates. Fixed price: €1,990.

Learn more about the AI Potential Workshop
How we solve it

Our AI Solutions in Detail

AI Agents: Your Autonomous Digital Colleagues

AI Agents: Your Autonomous Digital Colleagues

AI AgentsCrewAILangGraphn8nCustom APIs2,000+ Integrations

An AI agent is far more than a chatbot: it understands context, makes independent decisions, and works across multiple systems, like a digital colleague available 24/7. Unlike simple if-then automations (like Zapier), an AI agent can handle exceptions, understand natural language, and process complex task chains autonomously.

  • Quotes & Invoices: Agent pulls data from CRM/ERP, creates proposals, and sends invoices automatically
  • Customer Service: Instantly handles common inquiries via email/chat, internally also vacation requests or IT helpdesk in Teams/Slack
  • Sales & Lead Qualification: Researches leads, fills CRM fields, prioritizes by revenue potential, generates follow-up emails
  • Data Processing & Reporting: Extracts data from PDFs, updates databases, produces automated reports
  • Operational Monitoring: Monitors inventory levels, triggers reorders, tracks shipments, proactively notifies customers

Custom AI agents on a code-first basis, no template systems. Integrable with Slack, HubSpot, Jira, Shopware, SAP, Google Workspace, Microsoft 365, and 2,000+ more tools.

RAG Systems: AI Powered by Your Company Knowledge

RAG Systems: AI Powered by Your Company Knowledge

OpenAIClaudeLangChainPineconeWeaviate

Retrieval-Augmented Generation (RAG) combines the language capabilities of modern LLMs with your own data. The result: an AI assistant that answers questions about your products, processes, and documents, accurately and without hallucinations.

Use cases: customer support, internal knowledge management, onboarding new employees, product consulting, document analysis.

We handle everything: data preparation, embedding strategy, prompt engineering, LLM selection, integration into your existing systems, and ongoing optimization.

Computer Vision & Machine Learning

Computer Vision & Machine Learning

TensorFlowPyTorchHugging FacePythonOpenCV

When images and videos need to be analyzed: quality control in production, automated image recognition, OCR for document processing, or visual inspection of equipment and infrastructure.

We train and deploy ML models built on your specific data, not generic benchmarks. On-premise or in the cloud, depending on your privacy requirements.

Data Protection & Security: Made in Germany

Data Protection & Security: Made in Germany

GDPROn-PremisePrivate CloudMistralEuropean AI

We take data protection seriously, not as a footnote, but as the foundation of every architectural decision. Depending on the use case, we deploy different AI models:

  • Data-sensitive scenarios: European models like Mistral (fully GDPR-compliant)
  • On-premise: Models run on your own servers, not a single byte leaves your company
  • Private cloud: Dedicated instances in European data centers
  • Anonymization: Personal data is anonymized before being sent to LLMs
  • Documentation: Clear data processing agreements and privacy documentation included

Supported models: OpenAI, Anthropic Claude, Google Gemini, Mistral, Grok (xAI), we advise on which model is right for your use case.

Technologies

CrewAILangGraphAutoGenCustom AI AgentsOpenAIAnthropic ClaudeGoogle GeminiMistralGrok (xAI)LangChainLlamaIndexHaystackPineconeWeaviateQdrantChromaDBpgvectorTensorFlowPyTorchHugging Facescikit-learnPythonFastAPIDockerKubernetesAWS SageMakerAzure AIn8nMakeSlackMicrosoft TeamsHubSpotJiraSAPShopwareStripeTwilio

From Idea to Productive AI Agent

1

AI Potential Workshop

1 Day · Fixed Price €1,990

We analyze your processes together and identify where AI has the greatest leverage. Result: prioritized AI roadmap as PDF document with top 3 use cases, ROI assessment and concrete implementation plan.

2

Design & Architecture

1–2 Weeks

Custom solution blueprint defining data sources (CRM, ERP, email, documents), functions, and interfaces. Focus: efficiency, data protection, future-proofing.

3

Implementation & Integration

2–6 Weeks

Development by experienced AI engineers and seamless integration into your existing IT landscape. On-premises or cloud, depending on your requirements.

4

Testing & Training

1–2 Weeks

Intensive testing before go-live. Training your staff on the system, the key to adoption and successful usage.

5

Go-Live & Optimization

Ongoing

After launch, we continue to support you. The agent adapts to new requirements, data volumes, and process changes. Continuous monitoring and improvement.

Use Cases

Concrete applications where our solutions create value.

Automated Customer Service

AI agent answers inquiries via email and chat instantly, internally also vacation requests and IT helpdesk in Teams/Slack. Escalation to staff only when needed.

Sales & Lead Qualification

Automatically researches leads, fills CRM fields, prioritizes by revenue potential, and generates personalized follow-up emails. More deals with less effort.

Quotes & Invoices

Agent pulls data from CRM/ERP, creates proposals automatically, and sends invoices, no manual steps required. Near-zero error rate.

Internal Knowledge Management (RAG)

RAG-based assistant answers questions about products, processes, and documents, ideal for onboarding new employees and internal support.

Quality Control (Computer Vision)

Automated image recognition and visual inspection of equipment, products, or documents. OCR for document processing in production.

Data Processing & Reporting

Extracts data from PDFs, updates databases, and produces automated reports, daily, weekly, or in real-time.

Comparison

ChatbotZapier / MakeAI Agent (GOLLE IT)
Understands Natural LanguageYesNoYes
Context UnderstandingLimitedNoYes, cross-system
Independent DecisionsNoNoYes
Multi-Step Task ChainsNoLimited (if-then)Yes, autonomous
Exception HandlingNoNoYes
Learning CapabilityNoNoYes (feedback loop)
Integrations1 Channel5,000+ (simple)2,000+ (deep integration)
GDPR / On-PremiseProvider-dependentLimitedFully configurable
Setup EffortLowMediumMedium–High
ROI PotentialLowMediumHigh

Chatbot

Understands Natural LanguageYes
Context UnderstandingLimited
Independent DecisionsNo
Multi-Step Task ChainsNo
Exception HandlingNo
Learning CapabilityNo
Integrations1 Channel
GDPR / On-PremiseProvider-dependent
Setup EffortLow
ROI PotentialLow

Zapier / Make

Understands Natural LanguageNo
Context UnderstandingNo
Independent DecisionsNo
Multi-Step Task ChainsLimited (if-then)
Exception HandlingNo
Learning CapabilityNo
Integrations5,000+ (simple)
GDPR / On-PremiseLimited
Setup EffortMedium
ROI PotentialMedium

AI Agent (GOLLE IT)

Understands Natural LanguageYes
Context UnderstandingYes, cross-system
Independent DecisionsYes
Multi-Step Task ChainsYes, autonomous
Exception HandlingYes
Learning CapabilityYes (feedback loop)
Integrations2,000+ (deep integration)
GDPR / On-PremiseFully configurable
Setup EffortMedium–High
ROI PotentialHigh

Frequently Asked Questions

Real questions from customer conversations — structured from a buyer's perspective, not marketing fluff.

Getting started & strategy

How do we get started with AI when we don't have a clear strategy yet?

With an AI Potential Workshop (2–3 hours). We analyse your processes together and identify the use cases with the highest leverage — not every task needs AI, sometimes a simple automation is enough.

Workshop outcome: a prioritised roadmap with 3–5 concrete use cases, effort estimates per case, and a proof-of-concept proposal for the strongest lever. We deliver the PoC in 4–6 weeks on real data, not on slides.

Important: we don't sell retainer contracts. Fixed-price scope per workshop and PoC, full transparency.

Which AI use cases actually work in European SMBs — and which are hype?

The five use cases with reliable ROI in SMBs are:

  • Invoice and document processing (e-invoice, PDF extraction) — ROI within 3–6 months
  • Email triage and ticket classification — 40–70 % time savings in support
  • RAG chatbots on internal knowledge bases — halved onboarding time, less support load
  • Meeting minutes and phone transcription — 2–4 hours per employee per week
  • Predictive maintenance and Computer Vision in manufacturing — industry-specific but highly impactful

Hype that rarely works in SMBs: fully autonomous multi-agent systems, custom LLM training from scratch, AI "content factories" for marketing without editorial oversight.

We already use ChatGPT or Microsoft Copilot — is that enough or do we need more?

ChatGPT and Copilot licences are a good starting point, but they only scratch the surface. The real value emerges when AI has access to your own data — customer database, quotes, contracts, product information.

Typical picture in SMBs: licences are there, but hardly anyone uses them productively ("Shadow AI") because governance, use cases, and integration are missing. We help you extract real value from your existing licences (Custom GPTs, Copilot Agents, M365 integration) and decide together where a dedicated solution with RAG, automation, or integration delivers more.

How do we prevent our AI project from becoming a pilot graveyard — like 95 % of all projects?

A 2026 MIT study shows: 95 % of all GenAI pilot projects never reach production. The reasons are almost always structural, not technical: no clear business case, no data governance, no ownership in the business unit, scope that's too big.

Our countermeasure: fixed-price PoC with a clear success criterion (e.g. "80 % correctness on 500 real emails"), max 4–8 weeks, business unit ownership from day one, production-like data instead of toy examples. No "let's see what happens", but a measurable go/no-go decision at the end.

Cost, timeline & funding

How much does an AI project cost at GOLLE IT?

Our fixed prices:

  • Simple AI agent (e.g. email triage): from around €10,000
  • RAG chatbot prototype: €10,000–20,000
  • Complex AI integration with multiple system connections: €25,000–80,000
  • AI Potential Workshop: €2,500 (credited against a project engagement)

Market context: specialised AI agencies charge €1,500–2,500 per consultant day, big consultancies like McKinsey or BCG €2,500–5,000. We deliberately work with fixed-price scopes instead of daily-rate retainers — no vendor lock-in, no surprises.

Ongoing costs (LLM API, hosting) we often reduce by 60–80 % through caching, model routing, and prompt optimisation.

How long until we see measurable results?

Much faster than most people expect. Our typical timelines:

  • Use-case workshop: 1 day
  • Proof of concept on real data: 4–8 weeks
  • Pilot with 10–50 users: 2–4 weeks
  • Production rollout: 4–8 weeks

Simple agents (e.g. invoice extraction, email triage) can go live within 2–3 weeks. More complex solutions with deep system integration (ERP, CRM, document management) take 8–12 weeks end-to-end. First measurable ROI signals typically show 3–6 months after go-live.

Which AI funding is still available for German SMBs in 2026?

Important first: "Digital Jetzt" ended in late 2023, "go-digital" in late 2024. Still active:

  • BAFA Business Consulting: runs until 31.12.2026, 50 % subsidy (old federal states + Berlin) or 80 % (new federal states), max. €1,750 or €2,800 per consulting module
  • BMWK funding for AI, cyber, blockchain, 5G/6G: runs until 30.06.2026, up to 50 % of project costs
  • State-specific programmes (e.g. go-inno, Digitalbonus Bayern) can supplement these

We know the application landscape, help select the right programme, and work with BAFA-accredited consulting partners when needed.

Compliance & risk

Is AI usage GDPR-compliant — and what about Cloud vs. On-Premise?

Yes, when done right. We rely on European hosting providers, GDPR-compliant LLM vendors (Mistral on EU servers, Azure OpenAI EU region, Claude in EU), and watertight Data Processing Agreements (DPA).

For particularly sensitive data (healthcare, law firms, finance, defence) we offer true on-premise solutions: open-source models like Llama or Mistral run on your servers, not a single byte leaves your network. The Cloud vs. On-Prem decision is made jointly based on data classification, compliance requirements, and budget — in most cases Cloud-EU is sufficient, on-prem is only required in 10–15 % of projects.

What does the EU AI Act from August 2026 concretely mean for my company?

The EU AI Act becomes fully applicable on 2 August 2026. For most SMBs, three obligations are most relevant:

  • AI literacy obligation (active since 2.2.2025): employees working with AI must be trained
  • Transparency and documentation obligations for GenAI usage (e.g. towards customers)
  • Bans on certain high-risk applications (social scoring, biometric mass surveillance)

Fines: up to €35M or 7 % of global turnover — for SMBs the lower amount applies. Biggest pitfall: hidden AI in SaaS tools that isn't recognised as AI. We run an AI Act assessment with you and produce the required documentation.

How do you prevent hallucinations in AI responses?

Hallucinations can't be eliminated entirely, but we reduce them to under 2 %. Our setup:

  • RAG (Retrieval-Augmented Generation): the LLM only responds based on your verified documents, not from general training data
  • Source attribution: every answer cites its source so employees can verify it
  • Confidence scoring and guardrails against off-topic responses
  • Regular quality audits with real usage data

For critical processes (legal, medical, finance) we additionally work with human-in-the-loop: the AI proposes, a human confirms.

Team, integration & people

Do we need our own AI team or Data Scientists to get started?

No. 75 % of German SMBs cite lack of know-how as the main barrier — that's exactly why we exist. We take care of architecture, development, data preparation, and integration. You provide someone from the business unit as a contact person and decide what the AI should do.

After go-live, we can handle monitoring and further development in an optional operations contract, or your existing IT team takes over with hands-on training. Dedicated data scientists or MLOps teams are unnecessary in almost any SMB project — pre-trained models plus good architecture are sufficient in roughly 80 % of cases.

How do you integrate AI into our existing IT landscape (SAP, DATEV, Microsoft 365)?

Via standard APIs and proven integration patterns. Typical integrations we deliver regularly:

  • SAP Business One and SAP S/4HANA (OData, RFC, BAPIs)
  • DATEV via DATEVconnect
  • Microsoft 365 (Teams, SharePoint, Outlook, Excel) via Graph API
  • Shopware 6, WooCommerce, Magento (native adapters)
  • CRMs: HubSpot, Pipedrive, Salesforce, SAP CX

For systems without a clean API, we build robust middleware or use workflow automation platforms (n8n, Make) as glue. Before every project, we check in the workshop which integrations are really necessary — often only a fraction of what's on the wishlist.

What will happen to our employees — will they lose their jobs because of AI?

Honest answer: in our projects, no-one has ever been let go because of AI. AI takes over tasks, not entire roles — usually the most tedious and error-prone ones. Employees gain time for more demanding work, customer contact, and strategic topics.

Still, the concern is real: 40 % of German SMBs fear workforce resistance, 35 % expect job changes. That's why change management is part of every one of our projects: early involvement of the business unit, transparent communication with the works council, training before go-live. If you don't bring people along, you don't have an AI problem — you have a leadership problem.

As of Q2 2026

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Up to 50% government funding for your digital project

Public funding programs like go-digital, BAFA, or KfW cover up to half of your project costs. We advise you free of charge.

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